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*** FOR POLICIES AND PROCEDURES, READ BELOW!***

Late Policy:

 

We value your time and strive to provide the best experience for all our clients. To ensure the best experience we have a late arrival policy:

All appointments have a 10-minute grace period. This is not an extension of your appointment time. Arriving after the grace period may result in the cancellation or rescheduling of your appointment. 

Example: Appointment scheduled for 10:00am You have until 10:10am to be inside the salon. At 10:11am your appointment may be need to be rescheduled & all deposits will be forfeited if we are unable to provide services due to late arrival. 

Please understand we want to give our clients the best experience and starting on time effects the client experience. If you are running late please call the salon at 713-280-8994. 

Appointment Cancellation:  

We understand that sometimes schedules change, therefore you are permitted to cancel your appointment up to 24 hours prior to a scheduled appointment time. 

 

Any cancellation or reschedule made under 24 hours of your appointment time will be automatic forfeiture of your deposit.

 

If the appointment is a No call/No Show, appointment will result in a fee of 100% of the price of appointment to be charged to the credit card on file and/or you may no longer be able to book future appointments. No Exceptions.

Curly Clients:

To ensure a smooth and successful curly cut, please arrive with your hair:

  • Clean: Wash and condition your hair 1-4 days before your appointment. Use minimal products to allow your natural curl pattern to shine.

  • Dry: Completely 100% dry your hair before your appointment.

  • Detangled: Thoroughly detangle your hair.

  • Down & Loose: Wear your hair in a loose style like a wash-and-go or loose curls. Avoid buns, clips, ponytails, braids, or twists. These styles can distort your natural curl pattern.

 

Why is this important?

  • We cut your hair dry to enhance the shape of your natural curls, allowing for a more precise and personalized cut.

  • This prep helps your appointment run efficiently, ensuring you get the most out of your time.

 

Important Notes:

  • If you have challenges styling your hair, simply arrive with it clean, dry, and detangled.

  • If your hair is not easily detangled within 15 minutes, we may need to reschedule your appointment or adjust the pricing to accommodate the additional time.

  • If it's been over a year since your last curly cut with us, please book a new client session.

  • Bring inspiration photos to share your desired styles (preferably 3-4) !

 

We're excited to help you achieve your hair goals!

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Phone: 713.280.8994

Salon: 1415 S Voss Suite 200 Houston Tx 77057

© 2021 by The SunshineFX

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